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Company Information
Welcome!
Thanks for visiting our webstore
today. Since 1998, our mission
at Patches of Pride [PoP] has remained the same: To provide YOU
(our valued customer) with products designed to authenticate
and enhance 1/6th scale action figures and vehicles, and the
dioramas in which they're displayed. We hope that our attention
to detail, top-quality hand-crafted merchandise, dedicated customer
service, 100% satisfaction guarantee, and offer of limited FREE
shipping* will make you want to shop with us again and again.
Please call or write if you have ANY suggestions
or comments. We really do LISTEN! Thanks again for visiting!---Mark
FAQs
Q: Who started Patches
of Pride?
A: Patches of Pride [PoP] was created by illustrator / designer Mark Otnes,
a life-long toy collector and die-hard GIJoe enthusiast.
Q: When, and How did
Patches of Pride start?
A: Flash
forward to 1998. Mark's eyes fall upon another old, dusty, beat-up
vintage GIJoe Space Capsule sitting in the corner. Turning
it over in his hands, he realized he could replace the capsule's
withered, original stickers with his own professional creations,
and make it look practically brand-new. He set to work recreating
the battered decals, and when he was done, the custom
reproduction capsule instrument panel decal became PoP's
FIRST official product. Since that time, PoP's inventory of custom-made
1/6th scale merchandise has grown quite substantially--and we
see no end in sight.
 Q:
Is there a PoP store that I can visit in person?
A: No, we don't have a physical
store, sorry. We're strictly an internet-based mail-order
business. It's our intention to keep our overhead as low
as possible, and pass the savings on to you.
Q: What's your business'
mailing address, etc.?
A: You can write to us at 303
E. Sherwin Drive, Urbana, IL 61802 here in the United States,
or call our phone/fax order line anytime at (217) 337-1706.
You can also email us at mark@patchesofpride.com
or visit our website's homepage by clicking HERE
NOW.
Q: Do you guarantee
your merchandise?
A: Yes!
We want you to be happy with your purchase. If you're not, simply
return it to us and we'll refund your purchase price!*
Shipping is non-refundable and there is a 10-day limit
on requesting to return items for refunds.
 * PLEASE NOTE these are our refund/return restrictions:
1) All returns and refunds are subject to our approval.
2) All returned items MUST be accompanied by a return authorization
number (we'll email it to you).
3) Unauthorized returns are not be accepted.
4) We reserve the right to refuse refunds for any reason to anyone
at anytime.
5) There is a 10 day limit for requesting returns or refunds.
6) Return shipping is not refundable.
Q: What methods of payment
do you accept?
A: We
accept Money Orders, Mastercard, Visa or Discover credit cards,
and PayPal.
*Q: Tell me about your
limited offer of FREE SHIPPING!
A: We
provide FREE shipping for most patch and decal orders
to destinations within the U.S. (unless otherwise specified in
the item's description). Our free shipping offer does not typically
apply to conversion kits or bulky items (see that specific item's
description for details). And, shipping is (unfortunately) additional
for ALL international orders.
Q: Do you take product
suggestions or accept custom orders?
A: Absolutely!
Here's the page for custom order information.
As for suggestions, you simply need to e-mail
or call us to submit your suggestion for upcoming products. We
promise to make as many of the suggestions as we possibly can!
PLEASE let us know if you're looking for
anything in particular. Chances are, we've already made it, and
just haven't had the time to list it yet!
 Q: Do you take used action figures, old games,
comic books, or other stuff in trade for PoP merchandise?
A:
Yes! As a matter of fact, our "Trader's
Bucks" program is very, VERY popular. It's just
a great way to turn your extra toys and stuff into PoP store
credit. Some of our customers have used this plan exclusively,
and have NEVER paid a single penny for their Patches of Pride
merchandise!
Click here for
complete information.
Patches of Pride
303 E. Sherwin Drive
Urbana, IL 61802
217-337-1706
E-mail: mark@patchesofpride.com
PLEASE NOTE: This
is a SecureNetShop
website. All information and transactions are 100% secure.
©Sterling Creative Group / Patches
of Pride 2006. All rights reserved. 303 E. Sherwin Drive, Urbana,
IL 61802
Phone: 217-337-1706, Email: mark@patchesofpride.com
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